Website: gardenandforest.co.uk
Business: Garden & Forest UK Ltd
Email: hello@gardenandforest.co.uk
Telephone: +44 161 531 8802
1. Introduction
Garden & Forest UK Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, contact us, create an account, subscribe to marketing, or interact with our advertising.
We process personal data in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.
2. Who we are
Garden & Forest UK Ltd is the data controller for personal information collected through gardenandforest.co.uk.
Our details are:
Garden & Forest UK Ltd
Unit H1, Tribune Avenue
Hanover Industrial Estate
Altrincham
WA14 5RX
United Kingdom
Company number: 13033941
VAT number: 376369453
Email: hello@gardenandforest.co.uk
Telephone: +44 161 531 8802
3. Personal information we collect
We may collect the following information:
Name.
Billing address.
Delivery address.
Email address.
Telephone number.
Order details.
Payment confirmation details.
Account login details.
Customer service communications.
Product reviews or feedback.
IP address.
Device and browser information.
Website usage data.
Cookie and tracking preferences.
Marketing consent records.
Advertising interaction data.
We do not store full credit card or debit card details. Payments are processed by secure third-party payment providers.
4. How we collect information
We collect information when you:
Visit our website.
Place an order.
Create an account.
Contact us by email, phone or website form.
Subscribe to marketing communications.
Use discount codes or promotions.
Leave a review.
Interact with our adverts.
Accept, reject or manage cookies.
We may also receive limited information from service providers such as payment processors, delivery companies, Google services, website hosting providers and email marketing tools.
5. How we use your information
We use personal information to:
Process and fulfil orders.
Take payment and prevent fraud.
Deliver goods.
Provide customer support.
Handle returns, refunds and warranty enquiries.
Manage customer accounts.
Send order confirmations and service messages.
Improve our website, products and services.
Measure website performance.
Run Google Ads and Google Shopping campaigns.
Operate Google Analytics.
Manage Google Merchant Centre product listings.
Send marketing emails where permitted.
Personalise or improve advertising where consent has been given.
Comply with legal, tax and accounting obligations.
Protect our business, customers and website from fraud or abuse.
6. Lawful bases for processing
We rely on different lawful bases depending on the purpose:
Contract: to process orders, deliver goods and provide customer service.
Legal obligation: to keep accounting, VAT, tax and business records.
Legitimate interests: to operate our business, prevent fraud, improve services, respond to enquiries and protect our rights.
Consent: for non-essential cookies, analytics cookies, advertising cookies, personalised advertising and certain marketing communications.
You can withdraw consent at any time where processing is based on consent.
7. Marketing communications
We may send marketing emails if you have opted in or where otherwise permitted by law.
You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us at hello@gardenandforest.co.uk.
We use marketing and communication tools, which may include Hostinger Reach or similar services, to manage email marketing and customer communication.
We do not sell your personal information to third parties.
8. Google Ads, Google Analytics and Google Merchant Centre
We use Google services to advertise products, measure website activity, improve marketing performance and manage product listings.
These services may use cookies, tags, pixels or similar technologies.
Depending on your cookie choices, Google may process information such as your device data, browsing activity, interactions with advertisements, approximate location, purchase events and conversion activity.
Where required, advertising, analytics and personalisation technologies will only be used after you have given appropriate consent.
You can manage cookie choices through our cookie banner or cookie settings.
Google requires advertisers and publishers using its services in the UK and Europe to obtain appropriate consent for cookies, personal data processing and personalised advertising where required.
9. WooCommerce and WordPress
Our website is built using WordPress and WooCommerce.
WooCommerce may process information necessary to operate the online shop, including basket contents, checkout information, order information, account information, shipping information and customer emails.
WordPress and WooCommerce may use cookies necessary for basket, checkout, login, account and security functions.
10. Cookies and similar technologies
Our website uses cookies and similar technologies. Some are essential for the website to function. Others are used for analytics, advertising, personalisation and performance measurement.
Non-essential cookies are subject to your consent where required.
Please see our Cookie Policy for more information.
11. Sharing your information
We may share personal information with trusted service providers where necessary, including:
Payment processors.
Delivery and courier companies.
Website hosting providers.
IT and security providers.
Email and marketing service providers.
Google services.
Analytics and advertising providers.
Professional advisers.
Accountants and tax advisers.
Regulators, authorities or law enforcement where legally required.
We only share information where necessary and do not sell personal information.
12. International transfers
Some service providers, including technology and advertising providers, may process data outside the United Kingdom.
Where this happens, we rely on appropriate safeguards such as adequacy regulations, standard contractual clauses or other lawful transfer mechanisms.
13. How long we keep your information
We keep personal information only for as long as necessary.
Typical retention periods include:
Order, accounting and VAT records: usually up to 6 years.
Customer service communications: as long as needed to resolve the issue and protect our legal rights.
Marketing records: until you unsubscribe or withdraw consent.
Cookie consent records: for a reasonable period to evidence your preferences.
Website analytics data: according to the retention settings of the relevant analytics platform.
We may keep information longer where required for legal claims, fraud prevention, tax, regulatory or compliance reasons.
14. Security
We use reasonable technical and organisational measures to protect personal information.
However, no website, email system or online transmission is completely secure. You are responsible for keeping account login details confidential.
15. Your rights
Under UK data protection law, you may have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion.
Restrict processing.
Object to processing.
Request data portability.
Withdraw consent.
Complain to the UK Information Commissioner’s Office.
To exercise your rights, contact us at hello@gardenandforest.co.uk.
You also have the right to complain to the ICO at ico.org.uk.
16. Children
Our website is not intended for children. We do not knowingly collect personal information from children.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.