Website: gardenandforest.co.uk
Business: Garden & Forest UK Ltd
Shipping area: United Kingdom only
Email: hello@gardenandforest.co.uk
Telephone: +44 161 531 8802
1. Delivery area
We currently deliver within the United Kingdom only.
Orders placed for delivery outside the United Kingdom may be cancelled and refunded.
2. Shipping options
We offer the following delivery options:
Standard shipping: estimated delivery within 1–7 days.
Fast shipping: estimated delivery within 1–4 days.
Delivery estimates begin once your order has been processed and dispatched.
3. Free shipping
Free shipping is available on orders over £25, unless otherwise stated at checkout.
Some products, locations, oversized items, heavy items or special delivery services may be excluded from free shipping.
4. Order processing
Orders are processed during normal business working days.
Processing times may vary depending on stock availability, product type, order volume, courier collection times and public holidays.
If an item is out of stock or delayed, we will contact you where possible.
5. Delivery times
Delivery times are estimates and not guarantees.
We are not responsible for courier delays once an order has been dispatched, but we will assist where reasonably possible.
Delays may occur due to:
Courier disruption.
Weather.
Public holidays.
Incorrect address details.
Remote delivery locations.
Stock delays.
Security checks.
Events outside our control.
6. Delivery address
You are responsible for providing a complete and accurate delivery address.
We are not responsible for failed or delayed delivery caused by incorrect, incomplete or inaccessible address details.
If an order is returned to us because of an incorrect address, failed delivery or non-collection, we may charge additional postage to resend it.
7. Damaged parcels
If your parcel arrives visibly damaged, please take photographs of the packaging and item and contact us as soon as possible.
Email: hello@gardenandforest.co.uk
Please keep the packaging until the issue is resolved, as it may be required for courier claims.
8. Missing parcels
If your order has not arrived within the expected delivery period, please contact us.
We may need to investigate with the courier before issuing a replacement or refund.
9. Large, heavy or specialist items
Some garden machinery or large spare parts may require specialist delivery.
Additional charges or longer delivery times may apply. Any applicable shipping cost will be shown at checkout where possible.